CUSTOMER SERVICE POLICY

This Customer Service Policy formulates unified service standards covering pre-purchase consultation, order review, logistics arrangement and after-sales support. The clauses apply equally to all global customers without regional discrimination to guarantee standardized cross-border shopping services.

Our customer service team offers targeted guidance including fabric introduction, size selection, collocation suggestions, seasonal adaptation and garment maintenance tips. We assist users in picking suitable daily wear according to their body shape, living scenarios and personal dressing preferences.

Once payment is confirmed successfully, our team will finish order verification, garment quality inspection, wrinkle-proof packaging and shipment arrangement within 1 to 3 business days. All apparel items are packed carefully to prevent extrusion and damage during long-distance international transportation.

All cross-border orders follow the same delivery cycle worldwide. The estimated delivery period for every region is 6 to 12 business days. Expedited shipping service is never available for any order to maintain consistent logistics treatment for all customers.

All merchandise enjoys zero-threshold free worldwide shipping permanently. No checkout shipping charges, handling fees or regional additional costs will be generated. All payment transactions are uniformly calculated and completed in US dollars.

All orders come with a 60-day valid return period calculated from the date customers confirm package receipt. Users can submit legitimate return applications within this period for quality defects, delivery errors, damaged packaging and other non-artificial abnormal issues.

After returned garments are received by our warehouse and pass official condition inspection, all refund auditing, verification and fund release work will be fully completed within 5 to 10 business days. Funds will be returned to the original payment account in US dollars.

All consultation messages, order troubles and after-sales applications are processed fairly regardless of order value, purchasing area or consumption frequency. No preferential or discriminatory arrangements will be made for any customer case.

We continuously optimize service workflows by combining global user feedback and international apparel e-commerce norms. We improve consultation response speed, logistics tracking transparency and after-sales problem resolution efficiency steadily.

We uphold sincere, patient and solution-oriented service attitudes. We focus on solving all practical shopping troubles for customers, striving to bring relaxed, reassuring and pleasant apparel purchasing experiences to every global user.